Make sure that Illustrator is closed when you do this. Then delete (or rename) the folder at the end of this path: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator \ Settings\. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. To find them go to the Control Panel and open Folder Options and then click the View tab. On Windows 7 and above the preference files are hidden. If this works great but if it doesn’t you may have to manually delete them. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. It sounds like you may need to trash your Illustrator preferences.
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